Report a fault
If you have a problem with your phone line?
If you rent your phone lines from us, please call
Telecoms Audit - 0333 200 4011
If you rent your phone lines from BT Retail, please call
BT Retail - 0800 800 154
Is your fault a Broadband problem?
Dial 0844 209 6848 to contact Broadband Support.
Are you having hardware problems?
Check your equipment first.
We work in busy spaces and sometimes issues can easily be traced back to someone accidentally switching the equipment off at the wall.
If your hardware has power, try turning if off and then back on (yes this does actually work!)
If your hardware is still having issues, please give us a call or contact us on the form opposite with details of your problem.