Richard Holland
Founder / CEO
Richard has worked in Telecommunications for over 25 years. He sold his first start-up telecoms company in 2000 to Callcom Holdings PLC at just 24 years old. He is passionate about delivering great value for money and an awesome customer experience. Always keen to bring people round the table, Richard was President of the National Association of Round Tables Britain & Ireland 2018-2019 and went on to become a council member of the National Association of 41 Clubs – find out more at www.roundtable.co.uk and www.41club.org. In 2019, to celebrate 92 years of Round Table, he visited all 92 football grounds in the English football league and raised over £20,000 for Birmingham Childrens Hospital, smashing the world record and completing it in just 63 hours 39 minutes. He also organises regular business networking events in his home city of Lichfield in Staffordshire – find out more by calling 01543 414444.
Lee Smith
Sales Director
Lee has 20 years’ experience in selling services business to business. He came on board at The Telecoms Audit Bureau after a successful decade of running a sales team in the utilities market. His in-depth knowledge and understanding of the desire of businesses to maximise their profits by getting best value has meant that his appointment to the board has resulted in year-on-year growth in the business
Victoria Spray
Operations Director with a Passion for Customer Service
Victoria is an accomplished Operations Director with a proven track record of driving efficiency, enhancing team performance, and fostering exceptional customer experiences. With years of experience in operations management, Victoria thrives on building systems and processes that not only streamline business functions but also prioritise the needs of customers at every touchpoint.
Known for her hands-on leadership style, Victoria excels at aligning cross-functional teams towards common goals, ensuring seamless execution of projects, and cultivating a culture of collaboration and accountability. Her deep understanding of operational workflows is matched by a genuine enthusiasm for customer service, which she sees as the cornerstone of any successful organisation.
Throughout her time at The Telecoms Audit Bureau, Victoria has consistently championed initiatives that improve customer satisfaction, from implementing innovative service strategies to mentoring frontline teams on the importance of empathy and communication. She firmly believes that operational excellence and outstanding service go hand in hand.
When not optimising operations or delighting customers, Victoria enjoys bodybuilding. A lifelong learner, she is always seeking ways to enhance her skills and stay ahead in an ever-changing business landscape.
Victoria’s commitment to operational success and customer care makes her a valuable asset to any company looking to balance efficiency with empathy.
